Who we are
Grace Mountain Agency (“Grace Mountain,” “we,” “us”) is a Colorado Program Approved Service Agency (PASA) operating the public website at gracemountainagency.com. Our legal name is Grace Mountain, LLC. Medicaid Provider NPI: 1386254019.
What this policy covers
This policy describes how the public website at gracemountainagency.com handles personal information from visitors. It does not cover protected health information (PHI) handled in our day-to-day operations as a Medicaid provider. PHI is governed separately by HIPAA, our internal Notice of Privacy Practices, and our policies for Host Home and Personal Care Alternative services.
Information we collect through this website
- Information you provide voluntarily. Your name, email, phone, and any context you share when you contact us via the email address on this site, our phone line, or any future referral form.
- Server and analytics data. Standard server logs (IP address, user agent, page requests) and anonymized aggregate analytics from Google Analytics 4 to understand how visitors find and use the site.
We do not place advertising cookies. We do not sell or share personal information with third parties for marketing purposes.
How we use information
- To respond to your inquiries and follow up on referrals.
- To improve the website’s content and accessibility.
- To comply with legal obligations.
Sharing
We share information only:
- With service providers who run the website (Netlify for hosting, Google Analytics for traffic measurement) and are contractually bound to protect it.
- When required by law, court order, or to protect the safety of any person.
Retention
We retain inquiry data only as long as needed to respond to you and meet legal obligations. Aggregate analytics are retained per the defaults of our analytics platform.
Your rights
Colorado residents under the Colorado Privacy Act, and other state residents under their applicable laws, may request access to, correction of, or deletion of personal information we hold. Contact websitereferral@gracemountainagency.com to make a request.
Children’s privacy
This website is not directed at children under 13, and we do not knowingly collect their personal information.
Updates to this policy
We update this page as our practices evolve. The “last updated” date at the top reflects the most recent change.
Contact
Questions about this policy: websitereferral@gracemountainagency.com or (602) 481-7244.